Privacy Policy
Privacy Policy
1. Introduction
1.1. The Paradigma group values the privacy of its users and is committed to protecting the personal information you provide to us when accessing and using the paradigma.pt website, as well as other associated services.
1.2. This Privacy Policy explains how we collect, use, share and protect your personal data, in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
2. Data Collected
2.1. Reservations at Restaurants: Reservations are made through a TheFork widget, which collects and processes users' personal data. Paradigm does not have direct access to this data and is not responsible for how TheFork uses or protects the information. We recommend that users consult TheFork's Privacy Policy.
2.2. Job Applications: We collect personal information such as name, email address, phone number and resume when you apply for a job vacancy on our site. This data is used exclusively for recruitment processes and may be stored for a reasonable period of time, as required.
2.3. Automatically Collected Information: We may collect information automatically when you access our website, such as IP address, browser type, pages viewed and access time. This information is used to improve the user experience and analyze site traffic.
2.4. Cookies: We use cookies to personalize the user experience and collect website usage information. You can manage or disable cookies through your browser settings. For more information, see our Cookies Policy.
3. How We Use Personal Data
3.1. The personal data collected is used to:
· Process reservations in our restaurants through partners;
· Manage job applications and facilitate recruitment processes;
· Respond to queries and requests made through the site;
· Improve the content and functionalities of the website based on usage analysis;
· Comply with legal and regulatory obligations.
4. Legal Basis for Data Processing
4.1. The processing of personal data by Paradigma is based on:
· No consent provided by users (for example, when submitting a job application);
· On execution of a contract, such as in restaurant reservation processes;
· No compliance with legal obligations;
· No legitimate interest to improve the website and provide a better experience to users.
5. Sharing of Personal Data
5.1. Paradigma does not share personal data with third parties, except in the following cases:
· When necessary to complete reservations or process orders in the online store (e.g. payment service providers or reservations);
· When required by law or regulation;
· With service providers acting on our behalf, such as hosting providers and marketing services.
6. Personal Data Security
6.1. We implement appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration and destruction. However, we cannot guarantee the complete security of information transmitted over the internet.
7. Data Retention Period
7.1. Paradigma will retain your personal data only for the period necessary to fulfill the purposes for which they were collected, or as required by law.
7.2. In cases where there is no specific legal retention obligation, AparaDigma undertakes to delete or anonymize the personal data after a reasonable period of time, once the purpose of the processing has been achieved. Job application data may be stored for up to one year after submission, unless consent for longer periods or legal requirement.
7.3. Information related to the use of the website, such as cookies and navigation data, will be retained for the time necessary for the analysis of traffic and continuous improvement of the services offered, being deleted or anonymized in accordance with good practices and current legislation.
8. Rights of Data Subjects
8.1. Right of Access: The user can request a copy of the personal data that Paradigma holds about him and information on how this data is processed.
8.2. Right of Rectification: If the personal data is incorrect or incomplete, the user has the right to request its correction.
8.3. Right to erasure: The user may request the deletion of his personal data in certain circumstances, namely when the processing of the data is no longer necessary.
8.4. Right to Limitation of Treatment: The user has the right to request the limitation of the processing of his data in specific situations, such as during the verification of the accuracy of the data.
8.5. Right to Portability: The user can request that their personal data be provided in a structured, commonly used and automatically read format, or that they be transferred directly to another entity, if technically feasible.
8.6. Right of Opposition: In certain circumstances, the user has the right to object to the processing of his data, including for direct marketing purposes.
8.7. Right to Withdraw Consent: Whenever the processing of personal data is based on the user's consent, the user has the right to withdraw it at any time, without compromising the lawfulness of the processing based on the previously granted consent.
To exercise any of these rights, the user can contact Paradigma through the email indicated on the website.
9. Changes to Privacy Policy
9.1. Paradigma reserves the right to update and modify this Privacy Policy periodically. Any changes will be published on this page, and we advise you to consult regularly to follow the changes.
9.2. If the changes significantly affect the processing of personal data, Paradigma may inform users directly, in the cases required by applicable legislation.
10. Contact for Questions and Complaints
10.1. For questions, concerns or complaints related to this Privacy Policy and the processing of your personal data, the user can contact the Paradigma Data Protection Officer through the email hello@thisclose.pt or the address of the headquarters.
10.2. If the user considers that the processing of his personal data is not being carried out in a legitimate way, he can file a complaint with the National Commission for Data Protection (CNPD).
